FAQs
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Brow Pal 101
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What is Brow Pal?
Brow Pal is a temporary eyebrow tint. The formula adheres to your existing hair to gently tint them darker. It will not stain your skin and as such is not a replacement for penciling in eyebrows on your skin.
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What ingredients are in Brow Pal?
- Navy Ingredients: aqua (water), amp-acrylates/allyl methacrylate copolymer, c13-15 alkane, cetyl alcohol, cetearyl alcohol, ceteareth 20, cetearyl olivate, sorbitan olivate, aloe barbadensis (aloe vera) leaf juice, basic brown 17, basic red 76, hydroxyethylacrylate/sodium acryloyldimethyl taurate copolymer, hc blue 16, glycerin, acacia senegal gum, xanthan gum, basic blue 99, isohexadecane, polysorbate 60, olea europaea (olive) oil, panthenol, cocos nucifera (coconut) oil, helianthus annuus (sunflower) seed oil, ricinus communis (castor) seed oil , tocopheryl acetate , cucurbita pepo (pumpkin) seed oil, prunus amygdalus dulcis (sweet almond) oil, phenoxyethanol, sodium benzoate, potassium sorbate, ethylhexylglycerin, pentylene glycol, benzoic acid.
- Midnight Ingredients: aqua (water), amp-acrylates/allyl methacrylate copolymer, c13-15 alkane , cetyl alcohol, cetearyl alcohol, ceteareth 20, cetearyl olivate, sorbitan olivate, aloe barbadensis (aloe vera) leaf juice, hydroxyethyl acrylate/sodium acryloyldimethyl taurate copolymer, hc blue 16, basic red 76, basic brown 17, basic yellow 57, basic blue 99, glycerin, basic brown 16, acid violet 43, acacia, senegal gum, xanthan gum , isohexadecane, polysorbate 60, olea europaea (olive) oil, panthenol, cocos nucifera (coconut) oil, helianthus annuus (sunflower) seed oil, ricinus communis (castor) seed oil, tocopheryl acetate, cucurbita pepo (pumpkin) seed oil, prunus amygdalus dulcis (sweet almond) oil, phenoxyethanol, sodium benzoate, potassium sorbate, ethylhexylglycerin, pentylene glycol, benzoic acid.
- Espresso Ingredients: aqua (water), amp-acrylates/allyl methacrylate copolymer, c13-15 alkane , cetyl alcohol, cetearyl alcohol, ceteareth 20, cetearyl olivate, sorbitan olivate, aloe barbadensis (aloe vera) leaf juice, basic brown 16, hc blue 16, basic red 76, hydroxyethyl acrylate/sodium acryloyldimethyl taurate copolymer, basic brown 17, basic yellow 57, glycerin, acacia senegal gum, xanthan gum, isohexadecane, polysorbate 60, olea europaea (olive) oil, cocos nucifera (coconut) oil, helianthus annuus (sunflower) seed oil, panthenol, ricinus communis (castor) seed oil, cucurbita pepo (pumpkin) seed oil, tocopheryl acetate, prunus amygdalus dulcis (sweet almond) oil, phenoxyethanol, sodium benzoate, potassium sorbate, ethylhexylglycerin, pentylene glycol, benzoic acid.
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What shade should I use?
- Shade: Espresso → Recommended for Blondes
- Shade: Midnight → Recommended for Brunettes
- Shade: Navy → Recommended for Trend Setters
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How long does Brow Pal last?
Color lasts for 3-5 days, up to a week. It depends on how often you wash your face and shower.
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How many applications are in one bottle of Brow Pal?
25+ applications per bottle!
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What should I do to my brows before using Brow Pal?
Ensure they are washed, clean, and dry before applying the product.
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If I would like darker brows, can I leave Brow Pal on for longer?
We recommend leaving it on for 20 minutes. It is buildable color and can be used as frequently as you like.
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Will the color transfer onto my skin, clothes, or bedding?
No, once the color is set it will not transfer.
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Can I use Brow Pal if my eyebrows are bleached?
Yes, of course!
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What if Brow Pal gets into my eyes or mouth?
Thoroughly rinse immediately.
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Is the eyebrow towel reusable?
Yes, simply wash the towel and reuse for every application.
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Is Brow Pal fragrance free?
Yes
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Is Brow Pal clean and vegan?
Yes
Color Cloud 101
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What is Color Cloud exactly?
Color Cloud is the first ammonia-free foam hair dye, ever. It is a gentle, demi-permanent hair color.
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What ingredients does Color Cloud use?
Color Cloud is made without ammonia, PPD, resorcinol, sulfates, parabens, and gluten, and is infused with natural extracts to nourish your hair such as chamomile, lavender, ginseng, and aloe vera. Color Cloud hair dye is activated using ethanolamine and hydrogen peroxide.* Please note that our formula contains toluenediamine (PTD), if you have an allergy to PPD please conduct an allergy patch test.*
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Is Color Cloud vegan and cruelty-free?
Yep! Hally uses certified vegan ingredients and is 100% cruelty free. None of our products are ever tested on animals.
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Can I use Color Cloud while I'm pregnant?
Color Cloud is free from: ammonia, resorcinol, parabens, phthalates, PPD, and gluten. We’ve also infused our formula with chamomile, lavender, aloe vera, and ginseng root extracts to protect and nourish your hair.* Please note that our formula contains toluenediamine (PTD), if you have an allergy to PPD please conduct an allergy patch test.*
If you have any questions or concerns about hair coloring, including whether or not to use Hally’s Color Cloud products while pregnant, we always recommend you consult with your personal physician.
You can provide them with a full list of ingredients which are located on every product page (please note: ingredients vary by shade and product). -
Where can I find information about safety and precautions?
On every product label and in your handy-dandy guide that comes with every order.
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How is Color Cloud hair color different from other at-home and salon brands?
Color Cloud is the first ammonia-free foam hair dye ever! Our formula is gentle and will keep your hair nourished while also delivering great color. The breakthrough foam format is also super easy to use and mess-free!
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Is Color Cloud gluten free?
Yes, all of our Color Cloud products are gluten free.
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Will Color Cloud wash out?
Not immediately! Color Cloud is a gentle, demi-permanent color and will begin to fade and grow out in 4-6 weeks (depending on how often you wash your hair).
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Is Color Cloud demi-permanent color?
Yes, it is an ammonia-free, demi-permanent color that is mixed with a gentle foaming developer.
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What is demi-permanent color?
Demi-permanent hair color is basically the goldilocks of hair dye :) It's not nearly as harsh and won't leave roots like permanent color, but it will provide much longer lasting color than semi-permanent, deposit-only color. How does it work? Demi-permanent color is ammonia-free and mixed with a low volume developer - it penetrates the outer cuticle of your hair, creating a coating of color that gradually washes away in about 4-6 weeks (or 25 washes).
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Can Color Cloud lighten hair?
Color Cloud is a demi-permanent color and can lighten hair 1-2 shades depending on your starting shade and the color dye you chose. Our Atomic Blonde shade provides the most lightening ability, and uses a gentle foaming 6% or 20 volume foaming developer.
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I love the Color Cloud accessories, can I buy them separately?
Thank you, we love them too!! Right now our Hally Stress Buddy Puddy, Bye Bye Bags under eye gels, and Clippies are only available as part of the Color Cloud kit. At $25 and free shipping, it’s quite the deal!
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Is Color Cloud fragrance free?
Color Cloud does have a small amount of fragrance used in the formula, which is certified clean and meets IFRA standards.
Totally Clean Bleach
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How do I prepare my hair for bleaching?
Ensure your hair is dry, unshampooed, detangled, and has not been washed for two days prior to bleaching. This helps in reducing scalp sensitivity. Refer to the insert in your package and read all directions and warnings before application.
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How do I apply the bleach?
Start at the crown of your head and work in small sections using a hair applicator brush. Fully saturate each section and apply bleach to the roots last, as they lift quicker. Avoid applying bleach directly on the scalp. Refer to the insert in your package and read all directions and warnings before application.
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How long should I leave the bleach in my hair?
Leave the bleach in your hair for 35-45 minutes. Check the condition of your hair every 10 minutes by wiping a small section with a gloved hand. Do not exceed 45 minutes. Refer to the insert in your package and read all directions and warnings before application.
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What should I do after bleaching my hair?
Rinse your hair thoroughly with lukewarm water to remove all bleach. Follow up with shampoo and use the included deep conditioner to restore moisture. Refer to the insert in your package and read all directions and warnings before application.
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Are there any safety precautions I should follow?
Perform a skin allergy test 48 hours before each use of Totally Clean Bleach, as allergies can develop suddenly, even though you have previously used this product or similar products from other brands in the past. Do not use on damaged or brittle hair, and do not mix with metal utensils or containers. Refer to the insert in your package and read all directions and warnings before application.
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How do I perform a skin allergy test?
Mix a small amount of bleach and developer, apply it to a cleaned area inside your elbow, and let it sit for 48 hours without washing. Check for any signs of irritation or reaction. Refer to the insert in your package and read all directions and warnings before application.
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Can I use this product if I have previously treated or colored hair?
Do not use on hair that has been previously bleached, highlighted, or treated with color restorers, metallic dyes, or henna.
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What should I do if the product gets into my eyes?
Rinse immediately with lukewarm water and seek medical help if irritation persists, especially if you wear contact lenses.
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How should I store the unused product?
Store the product at room temperature (50°F to 80°F). Do not store any mixed but unused product as it could burst the container.
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Can I bleach just my roots with this product?
Yes, if you're only doing your roots or need less product, mix one part bleach to 1.5 parts developer. Do not apply over previously bleached hair to avoid damage.
Before You Use Color Cloud
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How should I prepare to color?
We always recommend you do a sensitivity test before coloring your hair 48 hours before coloring. Also, wash your hair 24 hours in advance. The day after you shampoo is the best for coloring :)
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How do I perform a strand test?
Mix a few drops of the color and foaming developer (1:1.5 ratio) together in a small container. Wear gloves and apply to a strand of hair. Let the color process for 30 minutes. Rinse and dry to see the color.
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Should I wash my hair before coloring?
It is not necessary to wash your hair before coloring. If you have styling products such as mousse or gel in your hair, comb it through before coloring to remove any excess product. If you use a wax-based product it needs to be washed out before you color because it could prevent the color from absorbing into your hair.Always begin coloring with dry hair.
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Should I perform an allergy test (patch test)?
Yes, an allergen patch test is always a good idea. Mix a few drops of the color and foaming developer (1:1.5 ratio) together in a small container. Use a cotton swab to apply a small amount to a clean patch skin on your arm. Keep the area dry for 48 hours. If there’s no reaction, you’re ready to color.
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I think my color froze outside. Is it still ok to use?
Yes. If anything freezes, it is advisable to wait until it comes to room temperature before use. The color bottle should be kept closed at all times except for when it’s being mixed with the developer.
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How often can I color my hair?
We recommend you wait at least 1-2 weeks between hair color applications.
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How long does the Color Cloud last opened and unopened?
The shelf life is 3 years unopened. Once opened and mixed, the color should be used immediately for best results (within 60 minutes).
Color Cloud & My Hair
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Can you use Color Cloud on natural virgin hair?
Yes! Color Cloud is safe on all hair types. Pro Tip: Color the baby hairs around your scalp and neck last, as they dye the fastest!
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My hair is pretty damaged, can I still use Color Cloud?
All hair will react differently to demi-permanent hair color but know that Color Cloud uses a gentle, ammonia-free formula that is infused with nourishing natural extracts. We do recommend waiting at least 1-2 weeks in between any permanent hair color treatments.
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My hair has been chemically treated (permed, relaxed, etc.), can I still use Color Cloud?
Yes, if your hair is chemically treated you can use Color Cloud. We recommend waiting two weeks to color after your last chemical treatment.
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I have long hair, how many boxes of permanent color do I need?
Color Cloud permanent hair color kits contain enough foam to color shoulder length hair. If your hair is quite long (well past mid-back length) or very thick, one Color Cloud kit may not be enough and we recommend you get two to ensure evenly applied color.
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Can I use Color Cloud if I have henna in my hair?
Henna works by coating the hair shaft with color, which makes it difficult for traditional hair color to penetrate through and deposit new color. We do not recommend coloring over hair that has henna on it and think that you’ll be happier with the results if you wait until the henna is completely grown out.
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I have highlights. Can I use Color Cloud?
Color Cloud is a gentle demi-permanent color that is formulated to give an all over color result. It is likely your existing highlights will become more blended after use.
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Will Color Cloud lighten or bleach hair?
Color Cloud does not contain bleach. If your starting shade is darker than the dye shade you selected, our ammonia-free formula can subtly lighten hair up to two shades. Color Cloud contains a gentle hydrogen peroxide-based foaming developer.
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Can I use Color Cloud on wigs or extensions?
Yes, Color Cloud is safe for use on all human hair wigs and extensions. Note that color outcomes may vary depending on the type of hair wig or extensions. As with any extensions, if yours are attached to your head (as opposed to being clip-ins), be careful to avoid getting dye on the attachments.
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Can I use Color Cloud on my eyebrows and eyelashes?
NO. Color Cloud should NOT be used on your eyebrows or eyelashes. We recommend completely avoiding contact on and around your eyes as much as possible.
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Can I use Color Cloud on animals?
We do NOT recommend using Color Cloud on any of our furry friends!
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Will Color Cloud work on my hair?
Color Cloud works on all hair types and textures and is curl-friendly! Final color results will vary depending on your starting shade (for example if your hair is brown, Rose Gold will give you a much more subtle pink than it would on a platinum blonde).
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Should I use a specific shampoo and conditioner for color treated hair?
After dying your hair, shampoo and conditioner for color treated hair is a good idea and will help your hair color last longer. Look for products that are sulfate free.
Color Cloud How-To & Results
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How do I apply Color Cloud hair color?
If you have longer hair, we recommend that you section your hair into three parts using your Clippies (included in the Sidekick bag). Start by lathering the foam into the bottom section and gradually move up to the middle and top sections. Release each clip when you lather that section. Pro-Tip: Don’t forget the stray hairs around your hairline and the back of your neck.
Watch a 60 second tutorial HERE! -
How do I section my hair?
Before you begin coloring, split your hair into three sections. Use your Clippies to make two top buns (think Princess Leia) and keep the bottom section loose.
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How do I color the back of my hair?
You got this! Color Cloud foam is super easy to lather and apply. Use your clippies to keep the top part of your hair out of your way, and lather the loose hair in the back until it is completely saturated and your hair is no longer dry.
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When do I start timing my processing time?
You should begin your 30 minute timer once you have completed the full application.
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I’m worried about my roots! How do I avoid “hot roots”?
“Hot roots” is a term used to describe when the roots of your hair get overly lightened/brassy. This can sometimes happen because the heat from your scalp can cause your roots to respond faster to hair color than the mid-lengths and ends. Avoiding this problem is easy, just follow our protip of coloring the crown of your head closest to your scalp LAST, as it needs less processing time. You can also leave a small space between the scalp of your head and where you start applying the foam on your hair for extra precaution.
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What happens if I rinse Color Cloud hair color out earlier than instructed?
Make sure to follow all instructions carefully. If you rinse out the color before the instructed time, you may not achieve your desired hair color.
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What happens if I leave in Color Cloud hair color for too long?
If you leave the color on for too long, this may result in a hair color that is either darker or lighter than anticipated depending on what shade of dye you are using. Make sure to read all instructions carefully before beginning the application process.
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Will it stain my sink and towels?
Color Cloud is a demi-permanent color formula, and for this reason it can sometimes cause staining. If the formula comes in contact with your sink, countertops, or floors, wipe it away immediately. When you rinse your color in the shower, make sure that your water rinses clear before washing your hair after coloring. If dye gets on towels or clothing we recommend washing them right away to make sure the color comes out!
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I love my hair! Can you add me to your social channels and website?
Woo hoo, we’d love to!! Share your hair in a review or tag us @colormehally on Insta and TikTok!
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What if I'm not happy with my hair color results?
We want you to love your hair! If you are unsatisfied with your hair color results, our customer service team is here to help. Email us at hello@hallyhair.com.
If you have any questions, our team is here to help. Hours of operation are: Monday-Friday, 10am-5pm EST. -
How long will my color last?
Color Cloud is a gentle demi-permanent hair color and will begin to fade and grow out in 4-6 weeks (depending how often you wash your hair).
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Will Color Cloud cover my grays?
Color Cloud might cover your grays but 100% gray coverage is not guaranteed. Foam hair color is easy to apply and mess-free, but is not the best type of dye for heavy, stubborn grays.
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Can I use more than one color at a time?
We don’t recommend it, but if you’re feeling extra adventurous just make sure you keep the proportions of the shade color and foaming developer 1:1.5.
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What can I do to get a larger color payoff?
Reapply anything left over in your bottle after 20-25 minutes and let the foam sit for 10-15 more minutes.
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How do I maintain my current shade?
We recommend using the same Color Cloud shade every 4-6 weeks.
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How do I fade my color?
The color is prone to shampoo fading, especially clarifying shampoos.
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How should I discard my Color Cloud Kit?
Rinse out both bottles and recycle them immediately after use — DO NOT LEAVE MIXED PRODUCT IN THE PUMP BOTTLE FOR LONGER THAN 2 HOURS - do not save for later. The Hally Stress Buddy puddy, Bye Bye Bags under eye gels, and Clippies are yours to keep.
Fluffy G 101
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What is Fluffy G?
Fluffy G is a part glaze, part gloss and a whole lot of foam -- there’s never been anything quite like it! The foaming hair gloss revives color and adds shine for all hair types. Perfect for anyone, Fluffy G is ammonia-free & vegan.
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What does Fluffy G do?
Fluffy G hydrates, adds shine and removes frizz while restoring body, texture and dull color. Fluffy G is not hair dye, and it will not alter your hair color.
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What ingredients are in Fluffy G?
Fluffy G is a proprietary foaming formula. It is made with clean conditioning agents that hydrate hair like a gloss. Additionally, the blonde and brown shades contain a small amount of colored pigment that tone hair like a glaze. In our Brass-Off Blonde shade there is a slight blue pigment that helps combat brassiness and tone hair. In our Bouncy Brown shade there is a slight warm brown pigment that helps revive flat color. The Premiere Clear shade is completely colorless. All of the Fluffy G shades are made without ammonia, PPD, resorcinol, sulfates, parabens, and gluten, and are infused with natural extracts to nourish your hair such as chamomile, lavender, ginseng, and aloe vera. They are all also cruelty-free and vegan.
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How long does Fluffy G last?
You should notice your hair feeling softer and shinier for 3 washes. We recommend using Fluffy G as a quick in-shower treatment once a week for your hair.
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Which shade of Fluffy G is right for me?
- Premiere Clear → Colorless shine treatment for all hair! (everyone can thank us later)
- Brass-off Blonde → Cool neutralizer for blondes (bye bye blue shampoo)
- Bouncy Brown → Rich dimension for brunettes that revives flat hair (hally-lulah)
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Is Fluffy G right for my hair type?
Yes! Fluffy G works on all hair types and textures and is perfect for anyone looking for a hair pick-me-up!
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Will Fluffy G change my hair color?
Fluffy G will not change the color of your hair. The Premiere clear is completely colorless. The Brass-off Blonde and Bouncy Brown will lightly tone your existing hair.
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If I don’t have blonde or brown hair, should I use Premier Clear?
Yes! We recommend Premiere Clear for all hair (including blonde and brunettes) but also for any red-heads and those with colored fantasy hair shades.
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Will Fluffy G affect how long my color will last?
Yes! For color treated hair, Fluffy G will help revive color and can help extend your color in a gentle way.
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Can I use Fluffy G if I don’t color my hair?
Fluffy G is a great solution for any hair type or color. Brass-off Blonde will help to neutralize any brassiness and Bouncy Brown will revive flat hair. Premiere Clear is completely colorless and will just help hydrate your hair to give it some extra shine.
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Can I use the Fluffy G to fix or correct my color?
Yes! Brass-off Blonde will help tone brassy blondes and Bouncy Brown will help brunettes revive flat hair. With that said, Fluffy G is not hair dye and will not alter your hair color or provide drastic color results.
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If I have long hair should I get two bottles?
Every Fluffy G bottle contains 100ML (3.4 oz) of product and is enough for up to 3 uses depending on your length. One bottle should be more than enough, even for the longest, thickest heads of hair!
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Can I use Fluffy G if I have highlights?
Absolutely! Fluffy G will not alter your hair color or your highlights.
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Will Fluffy G cover my grays?
No, Fluffy G will not cover grays.
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Will Fluffy G stain my shower?
Nope. There is color pigment in the Brass-Off Blonde and Bouncy Brown shades, but simply rinse it off in the shower and it will be gone!
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How do I apply Fluffy G?
Simply apply the foam in the shower to wet hair. Fully lather. The more foam the better! Wait 10 minutes, rinse and then shampoo and condition like usual.
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Can I apply Color Cloud and Fluffy G together?
Absolutely! Color Cloud and Fluffy G were created to be used together. Complete the Color Cloud hair dye process first. Once you have fully rinsed out Color Cloud, apply Fluffy G to wet hair in the shower and then wait 10 minutes. Rinse and then shampoo and condition like usual.
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How often can I apply Fluffy G?
There is no limit to how often you can apply Fluffy G, we suggest using it as a weekly hair treatment.
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Can I apply Fluffy G to dry hair?
For the best results Fluffy G should be applied to wet hair.
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What if I leave Fluffy G in longer than 10 minutes?
There’s no harm to keeping it in your hair for longer than 10 minutes, but we also haven’t found that a longer time affects results!
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How long should I wait to use Fluffy G after I used Color Cloud
You can use Fluffy G immediately after using Color Cloud
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Should I wear gloves while I apply Fluffy G?
You do not need to wear gloves when applying Fluffy G.
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What if Fluffy G gets in my eyes or mouth?
Thoroughly rinse immediately.
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Can I use styling products after I use Fluffy G?
Yes you can use your normal styling products after using Fluffy G.
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Can I use Fluffy G instead of my leave-in conditioner?
Yes! Fluffy G is full of nourishing ingredients which will leave your hair feeling soft and nourished
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Is Fluffy G safe for children to use?
Fluffy G is free from: ammonia, resorcinol, parabens, phthalates, PPD, and gluten. We’ve also infused our formula with chamomile, lavender, aloe vera, and ginseng root extracts to protect and nourish your hair.
If you have any questions or concerns about hair coloring, including whether or not to use Hally Hair’s products we always recommend you consult with your child’s personal physician.
You can provide them with a full list of ingredients which are located on every product page (please note: ingredients vary by shade). -
Should I use a certain shampoo and conditioner while using Fluffy G?
You can use your normal shampoo and conditioner after applying Fluffy G to your hair.
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I have a pre-existing relaxing treatment in my hair, will Fluffy G effect that?
Fluffy G should not impact any existing treatments in your hair.
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Is Fluffy G fragrance free?
Fluffy G uses a natural-base, certified “clean” fragrance.
Lighten Up 101
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What is Lighten Up?
Lighten Up is a hair lightening product that is formulated to work with the heat from the sun or a hair dryer.
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How does Lighten Up work?
Lighten Up works by using a lightening agent that reacts with heat. When applied to the hair and exposed to heat (either from the sun or a hair dryer), the product causes the hair to lighten to a lighter shade over time.
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Who can use Lighten Up?
Lighten Up is suitable for individuals looking to lighten their hair. It is most effective on natural blonde to brown hair. Black hair may not see as noticeable results.
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I have light brown hair. Should I use Lighten Up For Blondes or For Brunettes?
For light brown hair, we recommend using Lighten Up For Blondes.
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How do I use Lighten Up?
Spray Lighten Up onto damp hair where you want to add highlights or lighten your overall hair color. Comb through to evenly distribute the product. For natural sun-activated lightening, go outside and let your hair dry in the sun. Alternatively, use a blow dryer to apply heat and activate the lightening process.
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How long does it take to see results with Lighten Up?
Results can vary depending on your hair type and color, but can be seen within 4 minutes of direct sun exposure. You may see noticeable lightening after one application, or may want to try multiple applications to achieve your desired shade.
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Can Lighten Up damage my hair?
As with any hair lightening product, there is a potential for damage, especially with repeated use. It's important to use a conditioner and deep conditioning treatments regularly. If you have very dry or damaged hair, consult a professional before using Lighten Up.
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Is Lighten Up permanent?
Yes, the effects of Lighten Up are permanent on the hair it has been applied to. However, as your hair grows, your natural hair color will grow in at the roots.
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Can I use Lighten Up on dyed or chemically treated hair?
It's generally advised to be cautious when using Lighten Up on dyed or chemically treated hair, as it can react unpredictably with previous treatments. Consult a hair care professional before use if you have treated hair.
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Can I use Lighten Up on my entire head?
Yes, you can use Lighten Up to lighten your entire head of hair. However, it's often used to create highlights or a gradual lightening effect. Be mindful of even application and comb through after spraying to avoid patchy results.
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How can I remove or correct Lighten Up if I don't like the results?
Because Lighten Up is permanent, correcting undesired results may require professional help. A hairdresser can advise on color correction treatments, which may include dyeing the hair back to a darker shade or using toners to adjust the tone.
Shade Stix 101
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What are Shade Stix?
Shade Stix are makeup for your hair! Shade Stix are best used to add temporary pops of color or streaks to your hair. The perfect product to experiment with your hair and create unique hairstyles!
Pro Tip: Add some fun clippies or jewels to your hair to enhance Shade Stix streaks! -
How many shades are available?
Shade Stix come in 5 vibrant colors: Blue, Purple, Orange, Red, and Pink.
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Can I use this to color all my hair?
Shade Stix are not meant to be used as a hair dye. They are a fun way to add pops of color and highlights in the hair - perfect for music festivals, school spirit events, sporting events, and much more!
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How should I apply Shade Stix?
To apply Shade Stix, twist off the wand, swipe on your color(s), and brush through with the built-in comb. You can also mix and match colors!
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How long does it last in my hair?
Shade Stix are completely temporary! Color washes out in the shower with one shampoo.
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Will it work on my darker hair?
Yes! One of the best parts of Shade Stix is that the color payoff is extremely bright on dark hair. Yay for all the brunettes!
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What are the ingredients?
Shade Stix contains a temporary formula similar to hair makeup! It is vegan and safe on all hair types. Full ingredients can be found on the Shade Stix page here: https://hallyhair.com/products/shade-stix
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What is the “shelf” life of Shade Stix?
Shade Stix formula will last up to 3 years! After every use make sure to close the top cap tightly to make sure the formula does not try out.
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Will shade sticks leave any residue after I shampoo my hair?
It’s not likely. If you have super light or pre-bleached hair, you may need to shampoo your hair twice but rest assured our formula is completely temporary and contains no hair dye.
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Can I use a Shade Stix more than once?
Yes! They are intended for multiple uses. To streak more than once just reinsert the wand into the formula and apply as desired on your hair
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How many uses are in each container?
Usage varies depending on hair length and hair type, but each Shade Stix has enough formula for 15-20 hair streaks.
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Will shade stix work on extensions?
Yep! It works great and washes out on all hair types and extensions.
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Will Shade Stix stain my hands?
No! If there is any product on your hands after using our Shade Stix just wash with soap and water.
Account Info
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How do I find my order history?
Sign into your account page by clicking “Sign in” in the top right corner. Once you’re logged in you will see your order history.
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How do I reset my password?
Click “Sign in” in the top right corner and click on “Forgot password”. We will then send you an email to reset your password.
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How do I update my address?
Sign into your account page by clicking “Sign in” in the top right corner. Once you’re logged in you will see “Account Details” on the right. Click on “View Addresses” and you can add or edit your address there.
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How do I update my email address?
Email our customer service team at hello@hallyhair.com and they can update your account email on file.
Order Questions
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How do I edit the products in my order after my order is placed?
Contact hello@hallyhair.com immediately. In some cases, we may be able to edit the products for you if your order hasn't already been processed.
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How do I edit my shipping address after my order is placed?
Contact hello@hallyhair.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.
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How do I cancel my order?
Sorry to hear you want to cancel your order :( Please contact hello@hallyhair.com. We can only cancel orders that have not yet been processed for shipping so do it quickly!
Shipping & Returns
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How do I check my order status?
We will keep you updated via email, and will send the tracking number as soon as your order ships so you can check the status and see when your order will arrive.
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How do I track my order?
An email will be sent with a shipping confirmation and tracking information.
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I entered the wrong shipping address - help!
Contact hello@hallyhair.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Contact customer care for further assistance.
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When will my order arrive?
Any orders received before 12pm EST are processed the same day and are shipped out by the next business day. Orders received after 12pm EST are processed the following business day and will ship by the next business day. Hally offers free shipping on all orders over $35! Shipping is provided via FedEx SmartPost and delivery and should arrive within 5-7 days.
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What countries do you ship to?
Right now, just the USA. We hope to add more destinations soon!
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I received the wrong product or I'm missing part of my order - help!
If you received the wrong product in your package, or a part of your order didn't make it to you, we apologize! Send us an email at hello@hallyhair.com and we'll get it shipped out to you right away.
There is no need to return the wrong product you received, it's yours for the keeping! If you don't need it, be a pal and pass it on to a friend #dontfoamalone -
I think there’s a problem with my shipment. What do I do?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. If you need additional assistance end us an email at hello@hallyhair.com.
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I think my package got lost or was stolen - help!
Please contact hello@hallyhair.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.
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What is Hally's return policy?
Returning our products for a refund is easy and you are not required to contact us before doing so. Please see return instructions below. Please note that we do not provide return labels.
Our products can be returned if all items are unopened (the safety seal is still fully in place) within 30 days of purchase:
To ensure a refund, include a note with a package identifying your order number and ship it back to:
DCL Logistics
Client: Hally Hair
6825 Enterprise Drive
Louisville, KY 40214
Attn: RA Returns/Returns Supervisor -
How long does it take to complete a return?
It can take up to 4 weeks from the time you return your order to receive your refund. Once we have received the returned order to our warehouse, you will automatically be notified via email that we received the order. This email will include any refunds we have issued back to you if applicable. For any refunded charges, please allow 2-3 business days for this to reflect on your bank statement.
Ping us if you need us!
If you still have questions, we’re here Mon-Fri 10am - 5pm EST
hello@hallyhair.comOr hit us up @colormehally
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